Shipping Policy

1. Order Processing Time

• All orders are processed within 1–3 business days, excluding weekends and public holidays.

• You will receive an email notification once your order has been dispatched.

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2. Shipping Methods & Delivery Times

We currently deliver within South Africa only.
Delivery typically takes 2–3 business days after your order has been processed.

We ship using trusted couriers:

• The Courier Guy

• Pudo Lockers

• PostNet to PostNet

Shipping fees are calculated at checkout based on your selected delivery method.

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3. Tracking Information

Once your order has been shipped, you will receive a tracking number or collection PIN depending on the delivery method.

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4. Delays

Delivery delays may occur due to:

• High-order volumes

• Courier delays

• Incorrect address details

• Public holidays or unforeseen disruptions

While we do our best to ensure fast delivery, delays outside our control may occur.

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5. Lost or Damaged Parcels

If your order is lost or arrives damaged:

• Contact us within 48 hours of delivery/expected delivery

• Provide your order number and clear photos (if damaged)
  We will assist with a replacement or appropriate solution in line with courier policies.

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6. Incorrect Address

Please ensure your address or locker information is correct at checkout.
If a parcel is returned or delayed due to incorrect details, additional delivery fees may apply.

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7. No International Shipping

We currently do not offer international shipping. Orders are only delivered within South Africa.

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8. Contact Us

For shipping questions or assistance:
info@mjsomething.co.za

+27846089776​